FAQ's

                                                                                                                       
 

Delivery Schedule
Turnaround Times
Pick up + Delivery
Rush Service Charge
Shipping Information
Billing and Payments
Hours of Operation

*Hours of Operation:

Monday-Friday 7am-4pm


*Pick up + Delivery:

Free p/u + delivery service daily.  Call to find out when we’re in the area.

 *Turnaround Times:

General Retainers: 2 days in Lab (i.e. Pick up Monday, due back Wednesday)
Space Maintainers: 2 days in Lab (i.e. Pick up Monday, due back Wednesday)
Special Appliances: 3 Days in Lab (i.e. Pick up Monday, due back Thursday)                                                                      
Splints: 1 week (i.e. Pick up Monday, due back Monday)

Night guards: 5 days in Lab
ComfortTek Bite splints: 3 days in lab
Study Models:  Rough Trim – 1 week
                      Complete - 2 weeks

Rush Service Charge:

1 Day Fabrication    20% Additional

Same Day Fabrication  35% Additional

 Shipping:                                         

 * For those accounts not in our delivery area, please allow 4 days (see above + Lab time) total for round trip mailing of     cases.
* For your convenience, prepaid mailers are provided by us at no extra cost to you.
* Free postage (No hidden shipping and handling charges) Use our prepaid mailing labels when mailing cases to us. Each case will be returned to you by UPS Ground service at our expense. An additional charge will be added to shipping upgrades.


Billing and Payments:                              


* Statements are sent at the end of each month and include a summary of invoices for the month.
* We do accept most major Credit cards

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