Overview

Opening an Account

Hours of Operation
Turnaround Times
Pick up + Delivery
Delivery Schedule
Rush Service Charge
Shipping
Billing and Payments

*Opening an Account:

Your office will be contacted to verify contact information and determine any special billing needs (master account for more than one office, prefers COD, copies or invoices to alternate address, etc.)

Our technical supervisor will contact you regarding technical appliance construction preferences.

*Hours of Operation:

Monday-Friday: 7am-4pm

*Pick-Up + Delivery Schedule: Free p/u + delivery service daily.  Call to find out when we’re in the area or

Click Here
to see Pick-Up Times and Delivery Schedule

 *Turnaround Times:

General Retainers: 2 days in Lab (i.e. Pick up Monday, due back Wednesday)
Space Maintainers: 2 days in Lab (i.e. Pick up Monday, due back Wednesday)
Special Appliances: 3 Days in Lab (i.e. Pick up Monday, due back Thursday)
Functional Appliances: (Bionators, Twin Blocks, Herbst):
5 working days in lab (i.e. Pick up Monday, due back week from Tuesday)
Splints: 1 week (i.e. Pick up Monday, due back Monday)
Nightguards: 5 working days in lab (i.e. Pick up Monday, due back week from Tuesday)
Study Models:  Rough Trim – 1 week
                      Complete - 2 weeks

Rush Service Charge:

1 Day Fabrication    20% Additional

Same Day Fabrication  35% Additional

Shipping:                                         

* For those accounts not in our delivery area, please allow 4 days (see above + Lab time) total for round trip mailing of cases.
* For your convenience, shipping boxes and prepaid mailers are provided by us at no extra cost to you.
* Free postage (No hidden shipping and handling charges) Use our prepaid mailing labels when mailing cases to us. Each case will be returned to you by UPS Ground service at our expense. An additional charge will be added to shipping upgrades.

Billing and Payments:                              

* Billing is  sent at the end of each month and includes a summary of invoices for the month.
*We do not take Credit cards

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